Wig Stylist Appointment Policies

• Consultation fee is accepted and due at consultation
• Deposits are nonrefundable
• Once customizations are agreed upon during a cut and color consultation payment is due prior to completion
• All sales are final & alterations and adjustments made by Sonder Salon are nonrefundable
• To ensure the highest quality of service, we reserve the right to decline further customizations on any wig that has been altered by an individual or another stylist outside of Sonder Salon. Since we cannot verify the methods or materials used, we cannot guarantee the integrity of a piece after external modifications. For the best results, we recommend consulting with us before making any changes to your wig
• Due to limited studio space, we kindly ask that any items left for customization, special order, or brought in by clients be picked up within 30 days of completion. After 30 days, a storage fee may apply, or the item may be subject to forfeiture.
   

To maintain the highest hygiene and quality control standards, the following return policy is strictly enforced:

All Sales Are Final Once Removed From Premises

Once an alternative hair piece has left the premises of Sonder Salon, the sale is final. No returns, exchanges, or refunds will be permitted under any circumstances.

Altered Items Are Non-Returnable

Any hair piece that has been altered in any manner—including but not limited to cutting, coloring, thinning, resizing, or any other customization performed by Sonder Salon—is considered final sale and is non-returnable and non-exchangeable.

Custom Orders

Once the order details are finalized and agreed upon, a 50% non-refundable deposit is required to initiate the order. After submission, the order cannot be canceled under any circumstances. The estimated turnaround time is approximately 16 weeks.

Please note: Due to the unpredictable nature of hair loss or regrowth, Sonder Salon is not responsible if the custom piece no longer meets your needs at the time of completion. Should your needs change, a new custom order may be necessary, or additional costs may apply to modify the original order.